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Warranty
100% Satisfaction Guarantee! Big Red Print Solutions guarantees your complete satisfaction on all Big Red Print Solutions supplies, including replacement cartridges. We guarantee Big Red Print Solutions products to be free from defects in material and workmanship. Under normal use and storage, our products are guaranteed to perform as well or better than the original equipment manufacturer's (OEM). If you're not completely happy with your purchase, please contact us within 25 days of purchase. All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product.

Shipping
Shipments within the U.S.: We deliver the very next business day on most orders. Typically, these are "In-stock" items. There are a few items that are not available for next business day delivery. These may be items that exceed UPS or FedEx weight/size restrictions, or your location is outside of next business day service areas. These shipments will arrive to you within 2 to 3 business days. If you absolutely need your delivery the next business day (for "in-stock" items) please contact us and we will do all we can to ensure next business day delivery. There will be a small charge for this service. Ask your Big Red Print Solutions customer service representative to help you with any shipping concerns you may have.

Credits And Returns
All returns require a Return Merchandise Authorization (RMA) number. Credits cannot be processed without one. An RMA number must be requested within 10 days of the original invoice date. Thereafter, all sales are final.The returned package must be received within 10 business days of the RMA issue date. All returns must be sent freight pre-paid unless other arrangements have been made. When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. All items must be returned in "As New" condition in the original packaging and have all accessories, blank warranty cards, and user's manuals. A restocking fee applies for all returns except for
mis-shipments.